Options & Policies

Everything you need to know about our vehicles, pricing, payment, and booking conditions.

Payment options

💳

Online card payment

Pay securely by card when confirming your booking via Stripe. All major cards accepted. Booking is confirmed immediately upon payment.

💵

Cash to driver

No prepayment required. Pay the driver in cash at the end of your transfer. Your booking is confirmed by email immediately. Euros only.

📱

QR code in the car

Scan a QR code in the vehicle and pay directly from your banking app. Available for passengers with an EU bank account.

Vehicle types

Sedan

Passengers

up to 3 passengers

Luggage

up to 3 large suitcases

Škoda Octavia, VW Passat, or similar

Luxury

Passengers

up to 3 passengers

Luggage

up to 2 large suitcases

Mercedes E-Class, BMW 5 Series, or similar

MPV

Passengers

up to 4 passengers

Luggage

up to 4 large suitcases

VW Touran, Ford Galaxy, or similar

Minivan

Passengers

up to 7 passengers

Luggage

up to 7 large suitcases

Peugeot Proace Verso, VW Transporter, or similar

See vehicle photos and full details →

What's always included

✓Flight monitoring — for arrivals, we track your flight in real time and adjust the pickup time if your flight is delayed, at no extra charge — up to 3 hours of delay covered.

✓Door-to-door service — pickup and drop-off directly at your address. No shared rides, no detours.

✓Fixed price — the price shown at booking is the price you pay. No meters, no surge pricing.

✓Free waiting time — 60 minutes free waiting for arrivals (to account for customs and baggage claim), 15 minutes for all other pickups.

✓Free cancellation — cancel more than 24 hours before your transfer at no charge.

Additional fees

Night surcharge

Applied when pickup time is between 22:00 and 07:00. For return trips, charged separately for each direction that falls in the night window.

€10 per trip

Late booking surcharge

Applied when the transfer is booked less than 12 hours before the scheduled pickup time. The surcharge is calculated on the base vehicle price.

+20%

Stop en route

€5 base fee per stop. Add €5 per 15 minutes of waiting time. Detours longer than 3 km beyond the direct route are charged by distance.

from €5 per stop

Infant carrier (0–6 months)

Must be requested during booking.

Free

Baby seat (6 months–2 years)

Must be requested during booking.

Free

Child seat (2–5 years)

Must be requested during booking.

Free

Booster seat (6–12 years)

Must be requested during booking.

Free

Waiting time beyond free allowance

Free allowance: 3 hours for flight delay, 60 min for flight arrivals (after the official landing), 15 min for all other pickups.

€5 / 15 min

Booking & cancellation policy

Booking

✓Instant confirmation by email after completing the booking form.

✓No prepayment required if paying in cash — your spot is secured by the booking confirmation alone.

✓Online payments are processed securely via Stripe. Your card is charged at the time of booking.

✓We recommend booking in advance, though bookings less than 2 days before the service are accepted subject to availability.

Cancellation

More than 24 hours before transfer

Full refund for online payments. No charge for cash bookings.

Free

12–24 hours before transfer

50% of the total booking value is retained.

50% charge

Less than 12 hours before transfer

Full booking value is retained. No refund.

100% charge

No-show

If the passenger cannot be located after the free waiting period.

100% charge

Ready to book, or have a question?

Book a transfer →Contact via WhatsApp