Terms & Conditions

Service Provider

1. General

These Terms and Conditions govern the use of the website bratislavaairporttaxi.eu and the licensed taxi and private transfer services provided by SNAPPY DESIGN s.r.o., trading as Bratislava Airport Taxi ("we", "us", "our").

By accessing our website, making a booking, or using our transfer services, you agree to be bound by these Terms and Conditions. If you make a booking on behalf of another passenger, you are responsible for ensuring that all passengers are aware of and comply with these Terms.

We may update these Terms from time to time. The version published on our website at the time of booking applies to that booking, unless mandatory law provides otherwise.

2. Services

We provide licensed taxi and transfer services, including airport transfers, local transfers, and long-distance private transfers within Slovakia and across Europe.

Services are provided directly by SNAPPY DESIGN s.r.o. and/or by carefully selected, appropriately licensed third-party transport partners ("Partners") where required for operational reasons, such as capacity, location, or vehicle availability.

When a Partner performs the transport, we remain responsible for arranging the booked service and customer support, while the Partner is responsible for the safe execution of the transport in compliance with applicable laws and insurance requirements.

Transport services are provided only for lawful purposes and only for passengers and luggage declared or reasonably expected at the time of booking.

3. Booking & Confirmation

A booking may be made through our website, by email, by phone, or by another approved communication channel.

A booking is confirmed only when we issue a booking confirmation by email, SMS, WhatsApp, or another written communication channel. The confirmation will include the essential details of the transfer, such as pickup location, destination, date, time, price, and payment method.

The customer is responsible for providing complete and accurate booking information, including:

• pickup location and destination;
• date and pickup time;
• flight number, train number, or other arrival details where relevant;
• passenger name and contact details;
• number of passengers;
• luggage quantity and any oversized items;
• child seat requirements;
• any special requests or mobility requirements.

We are not responsible for failed pickups, delays, additional costs, or inability to provide the service where these are caused by incorrect, incomplete, or late information provided by the customer.

4. Prices & Payment

All prices are quoted in euros (EUR) and include VAT where applicable.

The price confirmed at the time of booking is fixed for the agreed route, vehicle type, pickup time, and declared passengers and luggage. The price may change if the customer requests or causes a material change to the service.

Accepted payment methods include:

• online payment; and
• cash payment to the driver, where agreed or made available during booking.

For online payments, the booking may be treated as unpaid until payment is successfully received. If payment fails or is reversed, we may cancel the booking or require another valid payment method.

For cash bookings, the customer must pay the full agreed fare to the driver at the beginning or end of the journey, as instructed. If a customer fails to use a booked cash service without a valid refundable cancellation, we reserve the right to request payment of the applicable cancellation or no-show amount.

5. Cancellation & Refund Policy

Unless otherwise expressly agreed in writing, the following cancellation policy applies:

• More than 24 hours before pickup: full refund
• 12–24 hours before pickup: 50% refund
• Less than 12 hours before pickup: no refund
• No-show: no refund

Cancellation procedure: Cancellations are valid only if submitted in writing by one of the following methods:

• email to info@bratislavaairporttaxi.eu; or
• WhatsApp message to +421 908 122 798.

The effective cancellation time is the time the written request is received by us. Refunds, where due, will be processed to the original payment method where possible. Processing times may depend on banks and payment providers.

6. Pickup, Waiting Time & Arrival Delays

Passengers must be ready at the agreed pickup location at the agreed pickup time.

For airport pickups, we monitor the flight arrival time where the customer has provided a valid and accurate flight number. If the flight is delayed, we will adjust the pickup time according to the actual arrival time where reasonably possible.

No additional waiting charge applies where the waiting time is caused by the late arrival of the plane and the delay is less than 6 hours. If the flight is delayed by 6 hours or more, we will make reasonable efforts to provide the service, but the booking may need to be rescheduled, amended, or cancelled depending on driver and vehicle availability.

For non-airport pickups, the driver will wait for up to 15 minutes after the agreed pickup time unless otherwise agreed. Additional waiting time may be charged or the transfer may be treated as a no-show if the passenger is not present and cannot be contacted.

If the passenger cannot locate the driver, the passenger must contact us immediately by phone before leaving the pickup location. Leaving the pickup location without contacting us may be treated as a no-show.

7. Customer No-Show & Driver Non-Arrival

A customer no-show occurs when the passenger does not appear at the agreed pickup location within the applicable waiting period, cannot be contacted using the provided contact details, or refuses to take the transfer for reasons not caused by us.

In the event of a customer no-show, no refund is due.

If the driver does not arrive at the agreed pickup location within 30 minutes after the agreed or adjusted pickup time, the customer must contact us immediately by phone. If we cannot provide the booked vehicle or reasonable alternative transport within a further reasonable period, the customer may cancel the transfer and receive a full refund of the amount paid for that transfer. This does not affect any mandatory rights under applicable law.

8. Passenger Conduct & Safety

Passengers must comply with applicable law, wear seatbelts where required, follow reasonable driver instructions, and behave in a safe and respectful manner.

Smoking, consumption of alcohol in the vehicle, use of illegal substances, abusive behaviour, harassment, aggression, or any behaviour that may endanger the driver, passengers, vehicle, or other road users is strictly prohibited.

We or the driver may refuse to start, suspend, or terminate a journey without refund if a passenger:

• behaves dangerously, abusively, or unlawfully;
• is visibly intoxicated or under the influence of drugs;
• attempts to exceed the vehicle's passenger or luggage capacity;
• refuses to wear a seatbelt where required;
• causes or is likely to cause damage or excessive soiling to the vehicle;
• requests transport of unlawful, dangerous, or undeclared items.

9. Luggage, Animals & Special Items

The customer is responsible for declaring luggage accurately during booking. Luggage must fit safely within the booked vehicle and must not obstruct the driver's view or compromise safety.

Oversized items, sports equipment, bicycles, skis, musical instruments, wheelchairs, or unusually large quantities of luggage must be declared before booking confirmation.

We may refuse to transport undeclared excess or oversized luggage if it cannot be safely accommodated. In such cases, no refund is due where the refusal is caused by incorrect or incomplete information provided by the customer.

Animals may be transported only if agreed in advance. Animals must be safely secured in a carrier, harness, or other suitable restraint, and the customer is responsible for any cleaning or damage caused by the animal.

10. Child Seats

Child seats are provided free of charge upon request, subject to availability. The customer must request child seats during booking and must provide accurate information about the child's age, height, or weight where requested. The accompanying adult remains responsible for ensuring that the child is properly seated and secured in accordance with applicable law.

11. Damage, Cleaning & Additional Costs

The customer is responsible for any damage, excessive dirt, or cleaning costs caused by passengers, animals, or luggage during the transfer.

Where a vehicle requires cleaning, repair, or is taken out of service due to passenger actions, including vomiting, staining, breakage, or contamination, we reserve the right to charge reasonable cleaning, repair, and loss-of-use fees. Such charges may reflect actual costs incurred.

Additional costs may also apply for tolls, parking, ferry charges, route changes, or other expenses not included in the confirmed price, where such costs arise from customer-requested changes or circumstances caused by the customer.

12. Delays, Route Changes, Force Majeure & Service Continuity

We make reasonable efforts to provide punctual transfers but do not guarantee arrival at the destination at a specific time. Journey times are estimates and may be affected by traffic, weather, border controls, police checks, road closures, accidents, vehicle breakdowns, strikes, public events, or other circumstances beyond our reasonable control.

We are not liable for missed flights, trains, appointments, events, or other onward arrangements where the delay is caused by circumstances beyond our reasonable control or by insufficient time allowed by the customer.

Where necessary for safety, legal compliance, or efficiency, the driver may select a reasonable alternative route.

In the event of vehicle breakdown, driver illness, or other operational issue preventing the originally assigned vehicle from completing the service, we will make reasonable efforts to provide a replacement vehicle or subcontracted licensed Partner within a reasonable time.

If we are unable to provide the booked service or a reasonable alternative, the customer is entitled to a full refund for the affected transfer. No further compensation is due unless required by mandatory law.

13. Service Scope & Exclusions

Unless expressly agreed in writing, the following are not included in the standard transfer price:

• additional stops not specified at booking;
• significant route deviations requested by the customer;
• waiting time exceeding the included or agreed limits;
• parking fees, tolls, ferry charges, or border-related fees where not explicitly included;
• accommodation, meals, or other passenger expenses;
• transport of undeclared special items or excessive luggage.

Any such additional services may be charged separately.

14. Subcontracting & Third-Party Drivers

We may assign a booking to a licensed third-party driver or transport Partner to ensure service continuity, vehicle availability, or efficient service delivery.

In such cases, we remain responsible for the proper arrangement of the booked transfer and customer communication. The transport itself may be carried out by an independent licensed operator who is responsible for complying with applicable transport regulations, safety obligations, and insurance requirements.

We are not liable for indirect or consequential losses arising from the acts or omissions of third-party drivers, except where required by mandatory law.

15. Pricing Adjustments & Special Conditions

Prices are based on the information provided at the time of booking. We reserve the right to adjust the price where:

• incorrect or incomplete booking information is provided;
• the number of passengers or amount of luggage exceeds what was declared;
• there are material route changes requested by the customer;
• waiting time significantly exceeds the agreed limits, except where covered under flight delay conditions;
• extraordinary circumstances require deviation from the planned route.

Where possible, any additional charges will be communicated to the customer in advance or during the service.

16. Liability

We carry appropriate insurance for licensed passenger transport as required by applicable law.

To the maximum extent permitted by law, our total liability for any claim arising out of or in connection with a booking or transfer, whether in contract, tort, or otherwise, is limited to the total price paid for the affected transfer.

We are not liable for indirect or consequential losses, including but not limited to missed flights, missed connections, loss of profit, loss of business, loss of opportunity, loss of enjoyment, or additional travel or accommodation costs, except where such limitation is not permitted by mandatory law.

Passengers are responsible for allowing sufficient time for their journey, including recommended check-in times, security procedures, border controls, and traffic conditions. We do not guarantee arrival at a specific time and shall not be liable for missed onward travel where reasonable journey time was not allowed by the passenger.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

17. Personal Belongings & Lost Property

Passengers are responsible for their personal belongings at all times.

If an item is left in a vehicle, the customer should contact us as soon as possible. We will make reasonable efforts to locate and return lost property, but we are not responsible for loss of or damage to personal belongings unless caused by our proven fault.

Return of lost property may be subject to reasonable delivery, postage, or transfer costs.

18. Website Use & Intellectual Property

All content on bratislavaairporttaxi.eu, including text, images, logos, layout, route descriptions, and other materials, is owned by or licensed to SNAPPY DESIGN s.r.o. unless otherwise stated.

Users may view and print website content for personal booking and information purposes only. No website content may be copied, reproduced, scraped, republished, modified, distributed, or used commercially without our prior written consent.

Users must not misuse the website, attempt to interfere with its operation, upload malicious code, scrape data, impersonate another person, submit false information, or use the website for unlawful purposes.

19. Privacy & Data Protection

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Personal data collected during booking may include name, email address, phone number, pickup and destination details, flight details, payment status, and service-related communications. For further details, please refer to our Privacy Policy published on our website.

20. Complaints

Any complaint should be submitted as soon as possible and preferably within 7 days after the transfer. Complaints should be sent to info@bratislavaairporttaxi.eu and should include the booking reference, date of transfer, passenger name, and a clear description of the issue. We will review complaints fairly and respond within a reasonable time.

21. Governing Law, Consumer Rights & Dispute Resolution

These Terms and Conditions are governed by the laws of the Slovak Republic.

If you are a consumer residing in the European Union, you may also benefit from mandatory consumer protection laws of your country of residence.

In the event of a dispute, we encourage customers to contact us first to seek an amicable resolution.

Consumers may also use the European Commission's Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

22. Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute with their bank or payment provider without first contacting us to resolve the issue, we reserve the right to provide all relevant booking, communication, and service evidence to the payment provider.

Where a chargeback is initiated for a service that was correctly provided or correctly cancelled under these Terms, we reserve the right to recover any associated costs, including administrative fees, to the extent permitted by law.

23. Distance Selling & Right of Withdrawal

Transport services for a specific date or period are generally exempt from the right of withdrawal under EU consumer law.

By making a booking for a specific date and time, you acknowledge that the standard 14-day withdrawal period does not apply to the services provided by Bratislava Airport Taxi.

24. Order of Precedence & Contract Formation

The binding contract for a transfer is formed upon issuance of the booking confirmation.

In the event of any inconsistency between:

1. the booking confirmation;
2. direct written communication between the parties, including email, SMS, or messaging;
3. these Terms and Conditions; and
4. information published on the website,

the documents shall prevail in the above order of priority, unless otherwise required by mandatory law.

Customers should review the booking confirmation carefully and notify us promptly of any discrepancies.

25. Entire Agreement

These Terms, together with the booking confirmation and any expressly agreed written amendments, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the transfer service.

26. Language

These Terms may be translated into other languages. In case of discrepancies, the English version shall prevail, unless otherwise required by mandatory law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

28. Contact

For questions, cancellations, complaints, or notices relating to these Terms and Conditions, please contact: